Core Software Update at Diamond Valley
We’re excited to announce a major Core Software Update designed to enhance your banking experience! This update will take place Friday, January 30 through Tuesday, February 3, 2026.
What You Need to Know
• Branch Closure: All Diamond Valley branch locations will be closed on Saturday, January 31, 2026.
• Digital Access: Online Banking, the DVFCU App, Touchtone Teller, and Loan Payment services will be inaccessible from 3 PM on Friday, January 30 through Tuesday, February 3, 2026.
• Transactions: Transactions will be suspended at 3 PM on Friday, January 30. Any transactions made between then and the completion of the upgrade will be processed on Tuesday, February 3, meaning balances will not update during that time.
• Cards & ATMs: Credit Cards will continue to work as normal. Debit Cards will work as usual, however Overdraft Protection will not be available. ATM Access interruptions will be minimal. However, ordering new cards or receiving an instant issue card will not be available starting Friday, January 30 at 3 PM until the update is complete the morning of Monday, February 2.
• No Major Changes: Once services are restored, you’ll log in and use Online Banking, the DVFCU App, Touchtone Teller, and Loan Payment services just as you always have—most of the update work is happening behind the scenes.
• Impact Timeline: The only real impact to operations will be during the update window, January 30 through February 3, 2026.
Preparing Ahead
We encourage members to plan their banking needs in advance of the update weekend.
• Make note of your account balance on Friday, January 30, and consider taking a screenshot of your totals.
• Keep track of any transactions you make during the update window and verify your balances and activity once services are restored on Tuesday, February 3.
• If you anticipate needing in-branch or digital services, please complete those transactions before 3 PM on Friday, January 30.
Looking Forward
Once the update is complete, our updated system will allow us to serve our members more efficiently and effectively.
Questions?
We’ve prepared a helpful FAQ Section to answer common questions about the update. If you have additional concerns, please give us a call at (812) 425-5152 or use the contact form on this page to reach us directly.
Quick Tips Before the Update
- Check your balance early: Review your account balance on Friday, January 30 before 3 PM and consider taking a screenshot of your totals.
- Plan ahead: Complete any in-branch or digital transactions before 3 PM on Friday, January 30.
- Track activity: Keep a personal record of any transactions made during the upgrade window and verify them once services are restored on Tuesday, February 3.
- Card services: Remember that ordering new cards or receiving an instant issue card will not be available after 3 PM on Friday, January 30 until the update is complete.
- Loan payments: Schedule or complete loan payments before the update, as loan payment services will be inaccessible during the update window.
- Know what’s still available: Credit and Debit Cards will continue to work as usual though Overdraft Protection will not be available on Debit Cards, ATM access interruptions will be minimal, and Online Bill Pay, uChoose Rewards, and CardValet will remain available.
- Card Rewards: uChoose Reward point balances may not update until March 1, 2026.
Frequently Asked Questions
Why is Diamond Valley doing this update?
This update is mostly behind the scenes and will improve efficiency, security, and member service. Once complete, you’ll continue to use Online Banking, the DVFCU App, and Touchtone Teller just as you always have—no major changes to how you log in or navigate.
Will my debit or credit card still work during the update?
Yes! Your cards will continue to work for purchases and payments. However, Overdraft Protection will not be available for debit card transactions. ATM access interruptions will be minimal.
What happens to my account balance during the update?
Balances will be frozen at 3 PM on Friday, January 30. Any transactions made during the update window will be processed on Tuesday, February 3, so balances will not update until then. We encourage you to take a screenshot of your balance before the update and keep track of your transactions.
What happens to scheduled loan payments or transfers?
Loan payments and transfers scheduled during the update window will not process until Tuesday, February 3. Please plan ahead if you have payments due during this time.
Can I order a new card or get an instant issue card during the update?
No. Ordering new cards or receiving an instant issue card will not be available starting Friday, January 30 at 3 PM until the update is complete on Tuesday, February 3.
Who can I contact if I have questions or concerns?
Please call us at (812) 425-5152 or use the contact form on this page. Our team will be happy to assist you.
Will Online Bill Pay, uChoose Rewards, or CardValet be impacted?
No. Online Bill Pay, uChoose Rewards, and CardValet are not expected to be impacted during this update and should continue to function normally. However, uChoose Rewards point balances may not update until March 1, 2026.
Why are there new numbers in front of my account names?
After the update, each account has a new two-digit number before the account name (like 11-Savings or 80-Checking). These replace the old single-digit identifiers. Your routing number and full account numbers will not change, so Direct Deposit and automatic payments should not be affected. You will also see these new two-digit identifiers on your member statements.
How do I access Touch Tone Teller for the first time after the update?
- Select Quick Check (Option 1) to find your accounts’ new two-digit numbers.
- Call (812) 425‑5152 to get your initial PIN.
- Use Touch Tone Teller to log in with your member number and initial PIN, then set a new PIN.
- Note your updated two-digit account numbers for balance inquiries, transfers, and history.
If I use financial software like Quicken, QuickBooks, or Rocket Money, is there anything I need to do?
Yes. Complete your backup and final transaction download by 6 PM on January 30. On February 3, follow your software’s instructions to deactivate and reactivate your online banking connection. After you reconnect, review your transactions to ensure everything is accurate.
